Support for The Witty Merchant and Chef Robo
If you have a qualifying support query for an active order or subscription, reach out using the correct option below:
Qualifying support queries are typically answered within 2–3 business days. Please review the support categories below before reaching out:
• A qualifying query for The Witty Merchant is specifically a refund request in the rare instance of a failed, damaged, or incorrect order. While fulfillment issues are rare, I am committed to ensuring that qualifying issues are resolved fairly and professionally.
• Regarding the rare instance of a failed order, please note that my system automatically issues a refund. However, if you have checked your inbox and spam folder and have not found a refund receipt, I will provide support to ensure that qualifying refunds are processed fairly and that you receive your receipt.
• Regarding the rare instance of a damaged or incorrect product upon arrival, please attach photographic evidence of the product in your support request within 10 calendar days of arrival, and I will provide support to ensure a fair outcome for you.
• A qualifying query for Chef Robo is specifically a subscription cancellation request if you are unable to access your account to self-cancel. Before reaching out, please try the "Forgot password?" link on the Sign In page to access your account. If that does not work and you need to cancel a subscription you cannot access, I will provide support to ensure that your cancellation is processed fairly for you.
• My self-service dashboards enable you to reset your password, update your email, change your user name, create a new account, or delete an account. Due to time constraints, I am unable to assist with these. However, my websites make self-service easy.
• Depending on your payment provider, refunds may take 2 to 14 days to arrive in your account after being issued.